Privacy Policy

1 Introduction

Welcome to Heatmap Analytics ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2 Information We Collect

We collect information that you provide directly to us, including:

• Account information: Name, email address, password, and other registration details
• Payment information: Processed securely through third-party providers (we do not store full credit card details)
• Website information: URLs, page paths, and tracking data for your connected websites
• Communication data: Support requests, feedback, and other communications

3 How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze trends and usage

4 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security audits, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure.

5 Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

6 Your Rights

You have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Objection: Object to processing of your data
• Portability: Request data portability

7 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8 Third-Party Services

We may use third-party services for payment processing, analytics, and other functions. These services have their own privacy policies governing the use of your information. We encourage you to review their privacy policies.

9 GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We comply with GDPR requirements and respect your rights regarding your personal data. You can exercise these rights by contacting us at privacy@heatmapanalytics.com.

10 Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.